Last updated: October 26, 2023
Human Singularity, Inc. (“Soul”, “we”, “us”, and/or “our”) operates the Soul mobile and web applications, including Soul AI Partner (the “Apps”), the informational website getsoul.ai (the “Website”), and other related services (collectively, the “Services”).
We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share information through our Services.
We care about the protection and confidentiality of your information. When you use the Apps, you may provide information during your conversations with your Soul AI Partner. We process this information only as described in this Privacy Policy, such as to allow you to have individualized and safe conversations and interactions with your AI companion and to allow your AI companion to learn from your interactions to improve your conversations. We may also use information about your visit to our Website to promote our Services, but we will never use or disclose the content of your Soul conversations for marketing or advertising purposes.
Any terms we use in this Policy without defining them have the definitions given to them in our Terms of Service. If you have any questions, please contact us at support@getsoul.ai.
1. What information we collect
A. Information you provide
Through your use of the Services, you may provide us with the following information:
Account information. This includes your name, surname, email address, and password. If you choose to log in using another service, such as Google or Apple, we receive information about the service you used to log in and — depending on your chosen account settings with Google and Apple — details about you, including your name, email address, or unique user identifiers.
Profile information. We ask you to provide your birth date, pronouns, and work status when you register for the Apps.
Messages and content. This includes the messages you send and receive through the Apps, such as facts you may provide about you or your life, and any photos, video, and voice and text messages you provide.
Interests and preferences. You may select conversation preferences, such as topics you would like to discuss, and communication preferences, such as the times of day you like to use the Apps. We also learn about your interests and your preferences over time through your use of the Services to personalize your conversations and the features of the Services.
Payments, transactions, and rewards. When you make purchases through the Services, our third-party payment processor, it collects your payment information. We maintain a record of your purchases, the features you select, and the rewards you earn and use.
B. Information we collect automatically
We automatically log the following information about you, your computer or mobile device, your network, and your interactions over time with our Services and our communications:
Device and network data. This includes your computer’s or mobile device’s operating system, manufacturer and model, browser, IP address, device and cookie identifiers, language settings, mobile device carrier, and general location information such as city, state, or geographic area.
Usage data. This includes information about how you use the Services, such as your interactions with the Services, the links and buttons you click, and page visits.
We use cookies, web beacons (e.g., pixel tags), and local storage technologies (e.g., HTML5) to collect some of this information. For more information on how we use these technologies, please visit our Cookie Policy.
Our advertising partners may also use such technologies to collect limited information about your device and interactions with the Services, such as the links you click, pages you visit, IP address, advertising ID, and browser type, but they will never have access to your conversations, photos or other content you submit through the Apps.
2. How we use your information
A. Use of your information
We use your information for the following purposes:
2.1 Operating and administering the Services
Providing and maintaining the content and functionality of the Services. Carrying out obligations arising from our contract with you. Creating your account and profile. Facilitating payments and transactions, including for the purchase of premium features, and managing your rewards. Responding to your inquiries, comments, feedback or questions, and troubleshooting. Managing our relationship with you, which includes sending administrative information to you relating to our Services.
Legal basis
Contractual necessity
Categories of information
Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
2.2 Providing the core functionality of the Apps
Providing you a personalized AI companion and allowing you to personalize your profile, interests, and AI companion. Enabling you to have individualized and safe conversations and interactions with your AI companion, and allowing your AI companion to learn from your interactions to improve your conversations. Syncing your history across the devices you use to access the Services.
Legal basis
Contractual necessity
Categories of information
Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
2.3 Monitoring and protecting the Services
Preventing fraud, criminal activity, and misuse of our Services, and ensuring the security of our IT systems, architecture and networks (including testing, system maintenance, support, and hosting of data).
Legal basis
Legitimate interests
Categories of information
Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
2.4 Analyzing trends in the use of the Services
Aggregating, anonymizing, and deidentifying personal information. Analyzing the use and effectiveness of our Services. Improving and adding features to our Services. Developing our business and marketing strategies.
Legal basis
Legitimate interests
Categories of information
Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
2.5 Marketing and advertising the Services
Sending you information by email that we believe will be of interest to you, such as information about our Services, features, and surveys. Displaying and targeting advertisements about our Services on the internet.
Legal basis
Legitimate interests. Consent, where required by applicable laws
Categories of information
Account information. Device and network data. Usage data
2.6 Enforcing our agreements, complying with legal obligations, and defending against legal claims and disputes
Enforcing and complying with our terms and policies. Protect our and others’ rights, privacy, safety, or property. Ensuring the integrity of our Services. Verifying the age of registered users. Defending against legal claims and disputes. Recovering payments due to us. Keeping records of transactions, and complying with the legal process.
Legal basis
Legitimate interests. Legal obligation
Categories of information
Account information. Profile information. Messages and content. Interests and preferences. Payments, transactions, and rewards. Device and network data. Usage data.
B. Sensitive information.
The Services allow you to input information that may be sensitive and subject to special protections under applicable laws. This section explains how we use and protect sensitive information.
Sensitive information you provide in your messages and content. In your conversations, you may choose to provide information about your religious views, sexual orientation, political views, health, racial or ethnic origin, philosophical beliefs, or trade union membership. By providing sensitive information, you consent to our use of it for the purposes set out in this Privacy Policy. Note, however, that we will not use your sensitive information – or any content of your Soul conversations – for marketing or advertising.
3. How we share your information
A. Service providers
We share your information with companies and individuals that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services). We also share information with companies that provide marketing services on our behalf, but we do not share the content of your conversations for marketing or advertising purposes. For example, we may share your email address with marketing service providers to deliver our marketing emails to you on our behalf and to help us identify other individuals who may be interested in our Services. We require these marketing service providers to agree not to use your email address for any other purpose.
B. Professional advisors
We may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
C. Advertising partners
We share information about visitors to our Website, such as the links you click, pages you visit, IP address, advertising ID, and browser type with advertising companies for interest-based advertising and other marketing purposes. Sharing this information allows us and our advertising partners to target and serve advertising to you and others. We will never share your Soul conversations or any photos or other content you provide within the Apps with our advertising partners, or use such information for marketing or advertising purposes.
D. Authorities and others
We may share information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the legal compliance and protection purposes.
E. Business transferees
We may share information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Human Singularity, Inc. (including, in connection with a bankruptcy or similar proceedings).
4. How we secure your information
We use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure.
You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
All transmitted data is encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All stored data is maintained on secure servers. Access to stored data is protected by multi-layered security controls, including firewalls, role-based access controls, and passwords.
While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure.
5. Where we store your information
Our Services are operated from the United States of America. If you are located in another jurisdiction, please be aware that the information you provide to us may be transferred to, stored, and processed in the U.S.A., a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.
6. Data retention
We will retain your personal information for only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your rights and choices
Opt-out of marketing communications
You may opt out of marketing-related emails, push notifications, and other communications by following the opt-out or unsubscribe instructions in the communications you receive from us or by contacting us. You may continue to receive Services-related and other non-marketing emails from us.
Right to erasure (‘right to be forgotten’)
You can request the deletion of your personal data. We are guided by principe of integrity and confidentiality measures, so to delete data please contact us on e-mail: sepport@getsoul.ai. Please note that personal data that you have provided to us based on your consent will be deleted.
8. Use of Soul by minors
The Services are not intended for individuals under the age of 13. If we discover that minors under the age of 13 are using the Apps, we will promptly block their access and delete their account. If you have reason to believe that a minor under the age of 13 has provided personal information to us through the Services, please contact us, and we will endeavor to delete that information from our databases.
9. Changes to this Privacy Policy
The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. This Privacy Policy was last updated on the date indicated above.
10. Contact us
You can contact us by emailing us at support@getsoul.ai.